English
Cancellation Policy – ePasal
Last Updated: [Insert Date]
ePasal is a technology platform that connects buyers with independent sellers. We do not own or sell products, process payments, or handle deliveries. All orders, cancellations, and refunds are managed directly between the buyer and the seller.
By using our platform, you agree to the following cancellation terms:
---
1. Buyer-Initiated Cancellations
Buyers may request an order cancellation only before the seller has shipped or dispatched the product.
To cancel an order, the buyer must contact the seller directly using the contact information provided in the order details.
If the seller agrees to the cancellation, they are responsible for notifying the buyer of any refund or adjustment.
ePasal does not process refunds and is not responsible for delayed or declined cancellation requests.
---
2. Seller-Initiated Cancellations
A seller may cancel an order if the product is out of stock, damaged, or unavailable for delivery.
The seller must inform the buyer immediately and, if applicable, arrange a refund through their chosen payment method.
Sellers with repeated unjustified cancellations may face account suspension or removal from the platform.
---
3. Orders That Cannot Be Cancelled
Orders that have already been dispatched or are in transit.
Custom-made, personalized, or perishable items, unless the seller agrees otherwise.
Products marked as "non-cancellable" on the listing.
---
4. ePasal’s Role
ePasal does not approve or reject cancellation requests — this is entirely at the discretion of the seller.
We may assist in communication between buyer and seller in case of disputes but are not obligated to enforce cancellations.
We reserve the right to take action against sellers or buyers who misuse the cancellation process.
---
5. Disputes
If a buyer and seller cannot reach an agreement on a cancellation, the matter must be resolved between them.
ePasal may review the situation to determine if platform rules were violated and take appropriate action (warnings, suspensions, or removals).
