English
Terms & Conditions – ePasal
Last Updated: [Insert Date]
Effective From: [Insert Date]
Welcome to epasal.app (“we,” “our,” “us”). By accessing or using our platform, you (“User,” “Buyer,” or “Seller”) agree to these Terms & Conditions (“Terms”). Please read them carefully before using our website, mobile app, or services.
If you do not agree to these Terms, you must stop using the platform immediately.
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1. Nature of Our Services
ePasal is a technology platform that connects independent sellers with buyers.
We do not own, manufacture, store, ship, or sell any products listed on the platform.
We do not handle payments between buyers and sellers.
All transactions, deliveries, returns, and refunds are managed directly by the seller.
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2. Eligibility
You must be at least 18 years old or have parental/guardian consent to use the platform.
Sellers must be legally eligible to sell products in Nepal and must comply with all applicable laws.
By registering, you confirm that all information provided is accurate and complete.
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3. Account Registration
Users must provide accurate personal details (name, phone number, email, and delivery address).
Sellers must provide valid identification, business registration documents, and bank details for payouts.
You are responsible for keeping your account credentials secure.
ePasal is not liable for unauthorized account access caused by user negligence.
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4. Buyer Terms
Buyers purchase directly from sellers through the platform.
You are responsible for reviewing the seller’s product details, pricing, delivery terms, and return policy before purchase.
Any disputes regarding quality, delivery, or refunds must be resolved directly with the seller.
ePasal may assist in facilitating communication but is not obligated to resolve disputes.
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5. Seller Terms
Sellers must ensure that all listings are accurate, lawful, and comply with Nepalese regulations.
Sellers are responsible for inventory, packaging, delivery, and customer service.
Sellers must clearly state their return/refund policy on each listing.
Sellers agree to handle disputes with buyers in good faith.
ePasal reserves the right to remove listings or suspend accounts that violate laws or our policies.
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6. Prohibited Items
Sellers may not list:
Illegal, counterfeit, or stolen goods.
Items prohibited under Nepalese law (e.g., certain drugs, weapons, endangered wildlife products).
Products that infringe on third-party intellectual property rights.
Unsafe or unverified products.
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7. Payments
Payments are handled directly between buyers and sellers or through third-party payment services chosen by the seller.
ePasal does not process, hold, or refund payments.
Any payment disputes must be addressed directly between buyer and seller.
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8. Delivery
Delivery arrangements are solely between seller and buyer.
ePasal is not responsible for delays, damages, or loss during shipping.
Buyers must provide accurate delivery details to avoid failed deliveries.
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9. Returns & Refunds
ePasal does not offer returns or refunds.
Each seller manages their own return and refund process, which must comply with Nepal’s Consumer Protection Act.
Buyers must contact the seller directly for any return/refund requests.
ePasal may take action against sellers with repeated unresolved complaints, including suspension or removal from the platform.
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10. Platform Rights
We may suspend or terminate any account that violates these Terms or applicable laws.
We may remove content or listings that breach our policies.
We may update these Terms at any time, with changes effective upon posting on the platform.
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11. Intellectual Property
All platform content (logo, design, software, etc.) belongs to ePasal or is licensed to us.
Sellers retain rights to their product images and descriptions but grant ePasal a license to use them for display and promotion.
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12. Limitation of Liability
ePasal is not responsible for product defects, delivery issues, payment disputes, or damages arising from transactions between buyers and sellers.
Our role is limited to providing the technology that enables these connections.
Our maximum liability to you is limited to the amount of commission (if any) received from the specific transaction in dispute.
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13. Privacy
We collect and process personal information as described in our Privacy Policy.
By using the platform, you consent to this collection and processing.
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14. Governing Law & Dispute Resolution
These Terms are governed by the laws of Nepal.
Disputes should first be resolved directly between buyer and seller.
If necessary, disputes involving the platform will be subject to the courts of Kathmandu, Nepal.
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15. Contact Us
📧 support@epasal.app
📞 [Your Phone Number]
