English
Last Updated: August 11, 2025
Effective From: August 11, 2025
At ePasal (“we,” “our,” “us”), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use epasal.app and our services.
By accessing or using our platform, you agree to the practices described in this Privacy Policy.
- Information We Collect
We may collect the following types of information:
a. Personal Information
Name, phone number, email address, and delivery address.
Account login details.
Government ID or business registration details (for sellers).
b. Transaction Information
Order history, payment method, and transaction records.
Billing and shipping information.
c. Technical Information
Device type, IP address, browser type, and operating system.
App usage data and activity logs.
d. Optional Information
Product reviews, ratings, and feedback.
Communication with our customer support.
- How We Use Your Information
We use the collected data to:
Process orders and deliver products.
Verify seller identity and ensure marketplace safety.
Provide customer support and resolve disputes.
Improve our website, app, and services.
Send updates, promotional offers, and relevant notifications (you can opt-out anytime).
Comply with legal obligations under Nepalese law.
- How We Share Your Information
We may share your data with:
Sellers/Vendors: To fulfill your orders.
Delivery Partners: To deliver products to your address.
Payment Gateways: To process transactions securely.
Legal Authorities: If required by law or court order.
Service Providers: For IT, marketing, and analytics support.
We never sell your personal information to third parties.
- Data Storage & Security
We store your data on secure servers with encryption and access controls.
We take reasonable steps to protect your information from unauthorized access, loss, or misuse.
You are responsible for keeping your account credentials confidential.
- Cookies & Tracking Technologies
We use cookies to enhance your browsing experience and analyze usage patterns.
You can manage cookies through your browser settings, but disabling them may affect functionality.
- Your Rights
Under Nepalese law, you have the right to:
Access the personal data we hold about you.
Request corrections to inaccurate information.
Request deletion of your account and data (subject to transaction history requirements).
Opt-out of marketing communications.
- Data Retention
We retain personal data only as long as necessary for the purposes stated above or as required by law.
Transaction records may be kept for legal and accounting purposes.
- Third-Party Links
Our platform may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to read their privacy policies.
- Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on epasal.app and become effective immediately upon posting.
- Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact:
📧 support@epasal.app
📞 +977 9840637014
