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Shipping Policy – ePasal
Last Updated: [Insert Date]
ePasal is a technology platform that connects buyers with independent sellers. We do not own or store products, provide delivery services, or manage shipping logistics. All shipping arrangements are handled directly by the seller.
By using our platform, you agree to the following shipping terms:
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1. Seller Responsibility
Each seller is solely responsible for packaging, shipping, and delivering their products.
Sellers must clearly state their shipping methods, costs, and estimated delivery times in their product listings.
Sellers must comply with all Nepalese shipping, packaging, and labeling laws.
Any shipping fees charged are determined by the seller, not ePasal.
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2. Delivery Timeframes
Delivery times may vary depending on the seller’s location, buyer’s address, courier availability, and product type.
Sellers must provide an estimated delivery time at the point of sale.
Delays caused by couriers, weather, strikes, or other unforeseen circumstances are beyond ePasal’s control.
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3. Tracking & Confirmation
If a tracking number is available, sellers should share it with the buyer once the order is shipped.
Buyers are responsible for monitoring delivery progress and being available to receive the shipment.
Sellers must confirm when an order has been shipped.
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4. Failed Deliveries
If a delivery fails due to an incorrect address or the buyer’s unavailability, redelivery arrangements must be made directly between the buyer and seller.
Additional re-delivery charges may apply as determined by the seller or courier.
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5. Damaged or Lost Shipments
In the event of a damaged or lost shipment, buyers must contact the seller immediately.
Sellers are responsible for working with their courier to resolve such issues.
ePasal is not liable for damage, loss, or delays caused by shipping providers.
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6. International Shipping
ePasal is intended for transactions within Nepal.
Any seller offering international shipping is responsible for handling customs, duties, and compliance with applicable laws.
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7. ePasal’s Role
ePasal does not arrange or manage shipping.
Our role is limited to providing a platform for sellers to connect with buyers.
We may take action against sellers who repeatedly fail to ship orders or provide accurate shipping information.
